1. Website Terms and Conditions

These Terms and Conditions govern the use of the Fly 748 website and online booking services. By accessing or using our website, you agree to comply with these terms.

Booking and Ticketing
All bookings made through the Fly 748 website are subject to seat availability and applicable fare rules.
Passengers must provide accurate information during the booking process. Fly 748 reserves the right to cancel or refuse bookings if incorrect or fraudulent information is provided.

Payments
Payments for bookings may be processed through third‑party payment providers including Paystack or other approved processors. Fly 748 does not store full credit card details on its systems.

Passenger Responsibilities
Passengers are responsible for ensuring they have valid travel documents including passports, visas, and health documentation required for their travel destination.

Flight Changes and Cancellations
Schedules may change due to operational, weather, safety, or regulatory reasons. Fly 748 will make reasonable efforts to notify passengers of schedule changes.

Limitation of Liability
Fly 748's liability for international carriage is governed by applicable international conventions including the Montreal Convention where applicable.

Intellectual Property
All website content including logos, images, text, and design elements are the property of Fly 748 or its licensors and may not be reproduced without written permission.

Website Availability
While we aim to maintain continuous website availability, Fly 748 does not guarantee uninterrupted access and may suspend services for maintenance or security purposes.

Governing Law
These Terms are governed by the laws of the Republic of Kenya.

2. Payment, KYC and Fraud Prevention

To comply with financial regulations and fraud prevention requirements, Fly 748 may collect and verify certain customer information during transactions.

Customers may be required to provide:
• Full name
• Email address
• Phone number
• Billing address
• Details of the service purchased
• Delivery or travel information

Fly 748 and its payment providers may perform fraud checks or identity verification in accordance with Anti‑Money Laundering (AML) regulations.

Transactions suspected of fraud or misuse may be delayed, cancelled, or reported to relevant authorities.

3. Cookie Policy

Fly 748 uses cookies and similar technologies on its website to improve functionality and user experience.

Types of Cookies We Use

Essential Cookies
Required for basic website functions such as booking sessions and security.

Analytics Cookies
Used to understand how visitors interact with the website and improve performance.

Preference Cookies
Allow the website to remember settings such as language or location.

Marketing Cookies
Used to deliver relevant advertising and promotional communications where permitted.

Managing Cookies
Users may control cookies through browser settings or through cookie consent tools displayed on the website.
Disabling certain cookies may affect website functionality.

4. Privacy Notice Reference

The collection and use of personal data is governed by the Fly 748 Privacy & Data Protection Policy and the Data Protection Act, 2019 Laws of Kenya (as maybe appealed or amended from time to time). Users are encouraged to review the full policy available on the Fly 748 website.

5. Customer Accounts & Fly748 Rewards

- Account Creation and Security

To access account features and loyalty benefits, users must register or authenticate through our designated platforms. Customers are entirely responsible for safeguarding their access credentials and monitoring their account activity. Fly 748 reserves the right to restrict, suspend, or terminate accounts in instances of suspected fraud, misuse of program benefits, or any violation of our general terms and conditions.

- Data Collected for the Loyalty Program

To administer the Fly 748 Rewards program, calculate benefits, and manage your account, we securely collect and process information related to your transactional and travel history. This may include details regarding your past and upcoming bookings, ticketing information, and your ongoing account activity, such as the accrual and redemption of program rewards.

- Verification of Consent

To maintain compliance with applicable data protection regulations, we securely record the details and digital footprint surrounding your acceptance of our program terms, policies, and updates.

- Service Providers and Partners

To administer customer accounts and deliver loyalty benefits, Fly 748 may engage trusted third-party service providers and technology partners. These entities process your information strictly on our behalf and are contractually bound to maintain the confidentiality and security of your data in accordance with applicable data protection laws. They are not permitted to use your personal information for their own independent marketing purposes.

- Operational Data Access

To ensure the smooth delivery of your travel experience and personalized benefits (such as priority services), your account status and upcoming travel itineraries may be accessed by authorized Fly 748 personnel. All internal access to passenger data is restricted to a strict need-to-know basis for operational, security, and customer service purposes.

6. Contact Information

Fly 748 Air Services Limited
Airport North Road
Nairobi, Kenya

Customer Support Email: customerdesk@fly748.com